Brava Business Blind Spot Discovery Guide
20 Questions to Reveal the Problems You Can’t Afford to Ignore
See what’s quietly costing you time, talent, and trust — before it shows up in your bottom line.
🔥 Burnout & Turnover Risk
1. How confident are you that your top employees feel energized, not burned out?
Burnout is often invisible — until someone quits.
2. When was the last time someone set a firm boundary on workload or availability — and it was respected?
Boundaries prevent exhaustion and resentment.
3. Are people hesitant to take time off — or are they fully unplugging when they do?
Fear-based time-off culture is a major disengagement signal.
💰 Compensation & Growth Gaps
4. Does every employee know what it takes to grow, earn more, or advance in your company?
Unclear paths lead to apathy or exit plans.
5. Are there roles on your team where compensation conversations feel awkward or avoided?
Avoidance = mistrust in the system.
6. When someone performs well, is there a clear reward mechanism — or just a vague “thanks”?
Recognition gaps quietly drive turnover.
⚙️ Time Waste & Workflow Issues
7. What’s one manual or inefficient task your team still has to do every week?
Manual = money drain.
8. If you had to cut 10 hours of waste a week from your operations — could you do it?
Most companies can’t answer this without friction.
9. Do departments share data and tools smoothly, or are there repeated breakdowns and miscommunications?
Workflow gaps breed delays and finger-pointing.
📉 Missed Revenue Opportunities
10. Do you consistently track and act on client referrals, upsell signals, or churn risks?
What’s not measured is missed.
11. Is someone responsible for turning happy clients into new business?
Good service isn’t a growth strategy unless it's intentional.
12. Are employees aware of how their actions impact the customer journey or future sales?
Internal awareness boosts external revenue.
💸 Wasted Spend & Vendor Bloat
13. Which software or vendor are you paying for — but rarely using fully?
Unused tools = silent budget leaks.
14. Do your employees value the perks and tools provided — or are they disengaged from them?
Low usage = low ROI.
15. Is there a process for reviewing spending ROI regularly across departments?
Regular review = leaner, stronger business.
😠 Customer Experience Gaps
16. Do all customers get the same high-quality experience — or does it depend on who they work with?
Inconsistency = risk of churn.
17. Have you mapped your full client journey recently — and asked for feedback on it?
Broken steps stay broken unless discovered.
18. When something goes wrong, do customers get resolution fast — or get passed around?
Delays kill trust and referrals.
🧠 Leadership Alignment & Trust
19. Do you feel your leadership team truly knows how employees feel right now?
Assumptions don’t equal alignment.
20. Is there a safe, regular way for team members to share feedback upward — without fear?
Psychological safety builds loyalty and momentum.
🧾 Your Score & Reflection
Score each question from 0 (Not true at all) to 10 (Absolutely true). Add up your total score or break it down by category.
- 0–60: You're flying blind — major blind spots likely exist.
- 61–140: Some clarity, but hidden costs are likely growing.
- 141–180: You’re ahead of the curve — a strategic tune-up could lock in your edge.
- 181–200: Strong scores — but are you sure it’s what your team would say?
Want to know what your answers really mean?
We’ll walk you through them — no pressure, just clarity.
Visit bravacertified.com to get started.
We’ll walk you through them — no pressure, just clarity.
Visit bravacertified.com to get started.